i Candy Wrappers
 candy bar wrappers, party favors & party invitations
    
Frequently Asked Questions

Shipping

  • Q: How does FREE Shipping work?
    A: In addition to offering the most competitive prices, we also want to offer you shipping rates that are among the lowest in the industry. As part of a special promotion, we are currently offering complimentary GROUND shipping on all orders $99, that are shipped to a single location within the 48 contiguous US states. Free shipping is GROUND shipping; anywhere from 5-7 business day in transit. iCandy is located in Massachusetts. Please see the transit map below to figure out approximately how long it will take for UPS to deliver your package if you choose FREE shipping. Free shipping is not always available in the summer, depending on where you are located in the US. Please see below for summer shipping information. 

    How to take advantage of FREE Shipping

    1. Spend $99+ dollars.
    2. Add the items to your shopping basket.
    3. Begin the checkout process.
    4. Select Free Shipping in the shipping method drop-down menu.
    5. Receive Free Shipping. 

    This offer is only valid at the time of purchase and cannot be applied after the order has been placed. Offer is valid for a limited time only and cannot be combined with any other promotions. Free shipping (ground) can take anywhere up to 7-10 business days to arrive.  

  • Q: When will I get my order?

  • Q: I need my items quickly, how do I get them in a RUSH?
    A: If you have a tight deadline, we recommend using our RUSH Processing and RUSH Shipping options available. When you choose Rush Processing time your order can be produced in as little as 2 business days. When you choose Rush Shipping your items will be in transit for no more than 1-2 business days with the shipping carrier. Making for a turnaround time of 3 business days total. *see chart above to understand processing and shipping times more clearly. 
  • Q: What is RUSH Shipping? What is RUSH Processing Time?
    A: Sometimes we are in a rush and we need an option that can help get us the product we need in as little time as possible. For this very instance, we offer you Rush Shipping and Rush Processing time. This allows you to order select personalized items and received them in time for your event regardless of how quickly you need them. Typical "processing time" for personalized items sitewide is 3-5 business days. 3-10 business day for molded items. *see chart above to understand processing and shipping times more clearly.
  • Rush Processing Time: The processing time is the amount of time it takes us to proof, print, manufacture and package your items. You can rush this process with a fee if you need your items sooner.  To rush the processing time please do so before you add an item to your cart. This is located before the add to cart button on each product. If the rush processing options are not available, then rush processing is not available for that particular product. Processing time applies to business days only. *see chart above to understand processing and shipping times more clearly.
  • Rush Shipping: Rush shipping is the amount of time (transit days) it takes UPS, USPS or FED EX to deliver your package. You can rush the shipping on an order if you need it to arrive more quickly for an event. To rush your shipping please do so while you are in your shopping cart. Many different shipping methods will be available for you to rush your order. Including 3 Day Select, 2nd Day Air, Next Day Air. These are all viable rush shipping options. Shipping transit time applies to business days only. *see chart above to understand processing and shipping times more clearly.

  • By Combining these two RUSH options you can you receive your items in as little as 3 days total*. No one else is able to offer this accelerated processing time! 


    *delivery dates are not always guaranteed. Shipping carriers, weather, natural disasters, and other factors can play into not receiving a package in time. Please always account for this possibility and allow 1-2 buffer days for arrival. 

    ** delivery dates apply to orders shipping within the 48 contiguous United States only. Orders shipping to Canada, Alaska, U.S. territories, or international destinations may take up to an additional 5 business days.

    *** Except during severe weather conditions or other natural disasters. iCandy is not responsible for the delay of a package due to severe weather conditions or other natural disasters.

  • Q: It's summer time and I'm ordering chocolate items. Will they melt? How are they shipped? What shipping method do I choose?
    A: iCandy ships items containing chocolate in a boxed cooler with ice packs, between the months of June through October, to prevent melting. This chilled packaging is good for a maximum of 3 (THREE) transit days. If you are more than 3 transit days away from iCandy, use UPS 2nd Day Air or UPS Next Day Air. 
  • iCandy is located in Massachusetts, please view the transit map below to figure out how many transit days you are away from us. This will determine what shipping method you can choose while checking out. Chocolates should not be in transit any more than 3 transit days total. 
  • Please ship your order to a location where someone will be available to accept the package. iCandy is not responsible for melted chocolate if the package is left outside or you select a shipping method that results in more than 3 days of transit. iCandy is not responsible for damaged or delayed chocolate items if you supplied an incorrect shipping address at the time of purchase. 

    UPS Ground Transit Times from iCandy

Holidays
iCandy and UPS do not ship on the Holiday's stated below.
iCandy and UPS are closed on the Holiday's stated below.  
Please account for 1-2 extra transit days when placing your order around these Holidays.


Guarantees

  • Q: How does your lowest price guarantee work?
    A: iCandy knows that planning an event can be very time consuming and costly so we strive to make your shopping experience as easy and stress-free as possible. With this goal in mind, our friendly staff is dedicated to bringing you the best selection of party favors and gifts at the lowest prices.

    HOW IT WORKS

    If you find the exact same item offered at a lower price elsewhere, please give us a call or email and we will be happy to match the price. iCandy guarantees that you will receive the lowest item price on all orders. 

    To Qualify

    1. Competitor's item must be an identical item by the same manufacturer.
    2. Competitor's item must be in stock and ready to ship.
    3. We price match only the item prices.
    4. Price matching is not eligible for free shipping promotion.
    5. Request for price match must be made before or at the time of purchase. It cannot be applied after an order has already been placed. 
    6. We do not price match sale or clearance items.

Returns, Changes, & Cancellations

  • Q: What is your return policy?
    A: We want you to have the best shopping experience possible with us. In case you are not 100% satisfied with your purchase, we have made returning products QUICK and EASY! You may return eligible products for a full merchandise refund (see below for restrictions).

    Returns must be processed within 7 business days after delivery. A full credit will be issued for returned items within 15 business days upon receiving the returnable items at our warehouse. Products must be returned in their original condition and packaging. We reserve the right to reject any returns that do not meet these conditions.

    Please note that some products are not eligible for return. These include: personalized, custom, edible, perishable, used products, and special-order items.

    Our online return policy does not apply to orders being returned from locations outside of the United States or APO/FPO locations. For international returns please call our customer service department at (844) 6-ICANDY to initiate a claim.

  • Q: What do I do with damaged, defective or missing products?
    A: All claims for damaged, defective or missing product(s) must be filed with iCandy within 7 business days of receiving your order. Return request E-Mails must have accompanying photographs displaying proof of damages. Do NOT discard items regardless of damages. If items are not returned and do not have accompanying photographs showcasing damages, refunds will not be applied. Please call our customer service department at (844) 6-ICANDY to initiate a claim.
  • iCandy is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However, we will be happy to assist you in filing a claim with the appropriate party. UPS claims may take up to 8-10 business days to process. Please keep all products in their original packaging until the claim is settled. If the claim is not resolvable prior to your event date you may request a duplicate order, however, you will be subject to paying in full, the price of the items and expedited shipping (if necessary).
  • iCandy is not responsible for shipments not arriving at the correct location on time due to an incorrectly supplied shipping address, at the time of order placement. If the shipment is delayed, re-routed, or shipped back to us, we are not liable for the re-shipment costs, damages or missed events. We will not issue a refund for orders that have had an incorrectly supplied shipping address, at the time of order placement. The customer alone is responsible for supplying a correct and safe shipment arrival location. 
  • iCandy is not responsible for melted chocolate if the package is left outside or you selected a shipping method that results in more than 3 days of transit, between the months of June 1st  through October 1st. iCandy is not responsible for chocolate items that have been melted, damaged or delayed due to an incorrectly supplied shipping address, at the time of purchase, by the customer. 
  • Q: How do I change or cancel my order?
    A: For personalized items: if your order has not been proof approved yet, you may change or cancel your order. We allow unlimited proof change requests for proofed items. Once your order has been approved by you it is immediately released for printing and production and cannot be canceled or changed without a fee. You may add to an order if it has been less than 24 hours since placing the order. If it has been longer you must place a new order.
  • A: For non-personalized items: they are processed immediately after placing an order and unfortunately cannot be canceled. Once your order is placed by you, it is immediately and automatically released for packaging and shipment. You may add to an order if it has been less than 24 hours since placing the order. If it has been longer you must place a new order. If you add items to your order it may push out the arrival date of the entire order. 
  • Although we will do our best to accommodate changes and cancellations, we cannot guarantee that they can be made once the order has been proof approved. Changes may not be made to orders that are in the packaging process and ready for shipment. Any changes iCandy does allow may result in a fee.

  • Proof Changes may be made to items that require a proof, only PRIOR to your proof approval. If you would like to make changes after you’ve approved an item on a personalized order, a reprint fee (varying by item) will be required. 

  • Want to add additional items to your order? You may add to an order if it has not been proof approved yet. You may also add to an order if it has been less than 24 hours since placing the order. If it has been longer than 24 hours you must place a new order. If you add items to your order it may push out your arrival date of the entire order. Please email us at help@icandywrap.com to add to your order today!
  • Please contact customer service at (844) 6-ICANDY with any inquiries regarding changes or cancellations as soon as possible. Cancelation fees may apply.

Proofing

Proofing your personalized items:

  • You will receive a proof(s) within 24-48 hours (business days only) before the item(s) are produced. (for applicable products)
  • Please log into your account within 24-48 hours after placing your order to view the proof(s).
  • Once your proof(s) is available you will be able to request any necessary changes or cancel the order.
  • Proof changes are FREE and UNLIMITED! Our design team is looking forward to helping create your vision today!
  • Proofs that are not approved in a timely manner (10 business days) are subject to automatic approval and shipment.
  • Q: Will I receive a proof before my items are made?
    A: Absolutely! You can't make a mistake. For all items manufactured by iCandy, you will receive a proof within 24-48 business hours of your purchase. Please do not rely on the proofing emails, they are not always the most reliable way to wait and see if your proof is ready. Always log into your account within 24-48 hours after placing an order to view your proof, if the product you ordered calls for a proof. Sometimes the Email address supplied at the time of purchase has a typo, Emails also get blocked, put into your junk/spam folders, etc, so we ask kindly that you do not rely on the proof emails alone, but to rely mainly on your account for proofing. 
  • Q: Can I see a proof before I place my order?
    A: Currently, this is not possible. Because of the volume of orders, we receive, we have a dedicated design team that professionally prepares a proof for your review to assure high-quality results. Photos, logos and other personalization’s go directly to our design team. Without an order, the design team would not know which photo or personalization’s corresponded with which proof. Therefore, to avoid delay and confusion, we require an order to be placed before a proof is sent.
  • Q: What if I do not like my proof? Can I request changes?
    A: Absolutely and without penalty as long as the order has not been produced or approved. Proof changes are FREE and UNLIMITED!
  • Proof Changes may be made to items that require a proof, only PRIOR to your proof approval. If you would like to make changes after you’ve approved an item on a personalized order, a reprint fee (varying by item) will be required. Cancelation fees may apply to orders that have been canceled after proof approvals.
  • Q: What if I want to add a photo or logo on my items?
    A: Photos or logos can be added to any products manufactured by iCandy, There is an "upload photo" box on all the items you can add a photo to. Simply upload the photo and the design team will do the rest.
  • If you have a photo that will not upload properly just state in the instructions or additional customizations box that you would like to include a photo and you are going to email it over after you have placed the order. Once you have placed your order, the confirmation page will give you the e-mail address to send your photo to. If you do not have a digital copy of your photo, you may mail us your original to our mailing address. It will be returned with your order. Please assure the envelope is not bendable and the package is marked DO NOT BEND.
  • To contact the design team directly, send over additional design instructions or images please email help@icandywrap.com. Include your order number in the subject of the email. 

Image Upload Requirements

  • jpg, pdf, png, psd, eps files accepted and preferred for rasterized art. 
  • eps, png, psd files accepted and preferred for vector art.
  • High-resolution images and graphics accepted only!
  • We prefer images with a resolution of  300 dpi
  • Small images print blurry and cannot be scaled up to size without losing all quality. Please keep this in mind this when uploading images. 
  • Email any failed uploads to help@icandywrap.com Reference your order number in the subject of the email.
  • To contact the design team directly, send over additional design instructions or images please email help@icandywrap.com. Include your order number in the subject of the email. 



If your question was not answered or can not be found in our FAQ, please feel free to contact us at help@icandywrap.com
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Email: help@icandywrap.com
Email: photos@icandywrap.com
(844) 6-ICANDY
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Trademarks indicate products manufactured by The Hershey Company.
There is no affiliation between The Hershey Company, its divisions or subsidiaries, and Sweet Chic Favors, LLC.
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